Conversations

Your unified inbox for every text, email, and call in one place so nothing from a patient slips through.

Conversations: Your Unified Inbox

How every text, email, and call from a patient lands in one inbox so nothing gets missed.

Sending and Replying to Text Messages

Start a new text, reply to a patient, and add photos or links to a message.

Emailing Patients from the Inbox

Send and receive email right alongside your texts in the same conversation thread.

Missed Call Text-Back

Automatically text patients back the moment a call goes unanswered so you never lose them to voicemail.

Saving Time with Quick Replies

Create reusable message templates for the questions you answer over and over.

Internal Notes vs. Patient Messages

Leave private notes for your team on a conversation without the patient ever seeing them.

Assigning Conversations to Your Team

Route a patient thread to the right person so everyone knows who is handling what.

Filters, Tabs, and Managing Unread

Use the unread, recents, and starred views to stay on top of a busy inbox.

Sending a Review Request from a Conversation

Ask a happy patient for a Google review in two clicks, right from the chat.

Marking Read, Starring, and Archiving

Keep your inbox clean with read status, stars, and archiving.

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